Shipping policy

Shipping Policy

Every GoldCrest Reserve order is authenticated, inspected and carefully packaged before it leaves our hands. GoldCrest Reserve is operated by GOLDCREST RESERVE LLC.

Processing

All orders are verified and inspected prior to shipment.
Processing time: 1–3 business days.
Orders paid by wire transfer or bank check ship only after funds have fully cleared.

How We Ship

All orders ship within the United States via the United States Postal Service (USPS), with tracking on every package.

Orders up to $5,000: USPS Priority Mail Express or Priority Mail, insured for the full purchase price, with signature required on delivery.
Orders over $5,000: USPS Registered Mail, the Postal Service's most secure service for valuables. Registered items are tracked by hand at every step and insured for their full declared value. Because of its added security, Registered Mail can take several additional business days to arrive.

Packages are sent in discreet, unbranded packaging so the contents are never advertised.

Shipping costs are calculated at checkout based on order value and destination.

Signature & Delivery

A signature is required on delivery. By signing, the recipient confirms the package was received in acceptable condition. We strongly recommend inspecting the outer package before signing; report any visible damage to both the carrier and us right away.

Responsibility for the item passes to the customer upon confirmed, signed delivery.

Tracking

Your tracking number will be emailed as soon as your order ships. Delivery timing is set by USPS, and GoldCrest Reserve is not responsible for carrier delays, weather or other circumstances beyond our control.

If a Package Is Lost or Damaged

Contact us within 48 hours of the expected delivery date at inquire@goldcrest.luxe. We will open the insurance claim with USPS on your behalf and keep you informed until it is resolved.

International Orders

International shipping is available by request. Please contact us before purchasing. International customers are responsible for all duties, taxes and customs clearance requirements. GoldCrest Reserve is not responsible for delays, holds or seizures by customs authorities.